Knowledgebase
Remote Support Disclaimer
Posted by LankaHost NOC on 10 September 2019 06:05 PM

LankaHost offers remote support for our applications using TeamViewer remote support software.

The remote maintenance software "TeamViewer" enables our support staff to see your screen and/or to control your computer remotely to offer precise assistance.

LANKAHOST REMOTE SUPPORT LIABILITY DISCLAIMER

You are about to establish a joint meeting with a LankaHost technical support team member. Please note: by starting the TeamViewer software you automatically agree to the liability disclaimer.

LankaHost does not accept any liability for data or software that is lost, corrupted, deleted or altered prior to, during or after the remote session.

Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence. LankaHost accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.

By clicking on the button you hereby confirm your acceptance of the terms of this disclaimer and give consent to allow the LankaHost support team member control of your computer. Please note that the service is only available during our business hours and subject to prior arrangement by telephone/livechat or helpdesk with our support staff.

  • The advisor cannot access your computer without your express consent.
  • The advisor cannot collaborate with you without your express consent.
  • No third-party programs will be installed on your computer without prior discussion and your express permission
  • Our support is limited to troubleshooting errors in your email client application. ( Microsoft Outlook)
  • Please note, we do not backup/restore your mailboxes. We only troubleshoot the misconfiguration and connectivity issues.
  • Data will not be removed from your computer unnoticed and without authorization

Security

  • The custom link provided ensures that you will be connected to a LankaHost support staff member.
  • Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system.
  • Please find detailed information about the security of TeamViewer here.
  • You can end the session at any given time.
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