Acceptable Use Policy

LankaHost Web Solutions (Pvt) Ltd, Acceptable Use Policy (Last Rev. 31/05/2018)

LankaHost Web Solutions (Pvt) Ltd, Inc. (hereafter referred to as LankaHost, we, us or our) is dedicated to providing its customers (hereafter referred to as Customer, you, or your) with an all-round top quality service, while at the same time satisfying our legal and ethical responsibilities. To this end, we have set out below our Acceptable Use Policy (AUP). Our AUP is incorporated into our Terms of Service (TOS) and any other contracts we have with you by this reference. Terms not defined in this AUP have the meaning given to them in your agreement with us (TOS)

We reserve the right to make changes to this AUP at any time. We will provide you with notice of these changes by sending a notice to the email registered on file and posting a announcements notice in your LankaHost Client Area. If we make a change that materially impacts your ability to use the Services, you may terminate the affected Services without penalty. The most recent version of the AUP can be found on our website at

https://support.lankahost.net/Knowledgebase/Article/View/39/0/acceptable-use-policy 

Failure to abide by the terms of this AUP shall be grounds for immediate account suspension or termination, in some cases without notice, and forfeiture of all fees paid. Please note that the evolving nature of the Internet prevents us from including in this AUP all possible unacceptable uses of the Services. We reserve the right to determine, in our sole discretion, what other activities are unacceptable.

It is your responsibility to ensure that your End Users or Customers comply with the terms of this AUP. Your failure to do so constitutes a violation of this AUP.

To report suspected abuses or any violations of these policies, please contact our abuse department at abuse@lankahost.net

1. Illegal Usage

 Hosting provided by LankaHost may be used for lawful purposes only. Transmission, storage, presentation or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. Examples of such violations are provided below. This list is intended as a guide for you and your End Users, and does not represent all possible unlawful uses of the Services.

• obscene speech
• promoting violence or injury
• using defamatory, threatening or abusive language
• gambling, or similar activities such as HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes
• online pharmacies
• violations of U.S. export control laws
• violations of Sri Lankan laws
• violation of intellectual property rights of others
• forging, misrepresenting, omitting or deleting message headers, return mailing information, or internet protocol addresses to conceal or misidentify the origin of a message
• creating or sending Internet viruses, worms or Trojan horses, flood or mail bombs, or engaging in denial of service attacks
• hacking, and/or subverting, or assisting others in subverting, the security or integrity of HostDime's services or systems
• acting in any manner that might subject us to unfavorable regulatory action, any liability for any reason, or adversely affect our public image, reputation or goodwill, as determined by us in our sole and exclusive discretion
• soliciting the performance of any illegal activity, even if the activity itself is not performed
• directly facilitating violation of a law or regulation and/or instructing others in prohibited activities

2. Unsolicited Commerce Email & Material - SPAM

Sending marketing related emails through your shared hosting account is strictly prohibited. This include sending your own company marketing metrials to one or more customers. We limit number of emails you can send per hour and when you increase the limit allowed, your account will be monitored. Violations of this AUP for other reasons, and may result in immediate suspension or termination of your account, without notice, as determined by us in our sole discretion.

Spam is strictly prohibited under this AUP. Violations of our spam policy shall result in a minimum $200 fine and possible termination and/or suspension of your account or Services. We reserve the right to determine, in our sole discretion, what constitutes a violation of this spam policy, but include the following as a guide: unsolicited or unauthorized advertising and promotional materials such as "junk mail," "instant messaging," "chain letters," or "pyramid schemes." An electronic message is "spam" IF: (1) the recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.

The sending of Unsolicited Bulk Email (UBE) from another service provider advertising a web site, email address or utilizing any resource hosted on LankaHost's servers, is also prohibited. Running Mailing Lists (even with or without permission from subscribers) is strictly prohibited and if we found so, we disable them with its data on it.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is also prohibited.

3. Security

This AUP also prohibits any actions that compromise our system and/or network security, the security of our customers, and that of the Internet generally. We reserve the right to immediately suspend or terminate your account, without notice, as a result of such actions by you or your End Users. You may also be exposed to criminal and civil liability based on your actions. Examples of such actions include, but are not limited to, unauthorized access, use, probe, or scan of a system security or authentication measure, data or traffic; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

You are aware that the Internet can be an insecure environment, and are responsible for ensuring the security of your data, passwords, username and confidential information.

4. Copyright Infringement

Our datacenter is registered with the United States Copyright Office pursuant to the Digital Millennium Copyright Act (DMCA). If you feel that your site has been copied by one of our customers or an End User, in such a way that could violate the DMCA, you must provide us with proper notice of such infringement. The DMCA sets forth very specific guidelines of what your notice must contain. These guidelines are available here: http://www.copyright.gov/title17/92chap5.html#512

Our designated agent for receipt of notices pursuant to the DMCA is:

LankaHost
DA: Abuse Division Manager
Attn: Legal Reports
No 94 (2-3), Udeshi Citiy Building,

Makola Road, Kiribathgoda

5. Violation of Rights Other Than Copyright

 You shall not, and your End Users shall not, use our services to violate the intellectual property rights of others, including, but not limited to, copyright, trademark, trade secret and patent rights. You shall not, and your End Users shall not, use our services to violate the recognized rights of others, including, but not limited to, acts that defame, harass, abuse or threaten others.

6. Child Pornography, Child Erotica and Bestiality

 Use of the Services to disseminate or display images classified under U.S. law as child pornography, child erotica and/or bestiality is strictly prohibited. We shall immediately terminate the accounts of any customers and/or End Users who are using the Services in this manner, and report them as required by law, without prior notice. Further information about child pornography may be found at http://www.ncmec.org

7. U.S. Export Laws

 Use of the services by you and/or your End Users is governed by U.S. export control laws. These laws apply regardless of whether you and/or your End User actually reside in the United States. You may not use our services in violation of these laws, or to conduct business with third parties from sanctioned countries. More information about U.S. export laws may be found at: http://www.export.gov/exportcontrols.html

8. IP Addresses

We lease the IP numbers and addresses that may be assigned to you pursuant to your use of the services. These addresses may not be assigned or transferred, and are recycled upon termination of the services. We reserve the right to change these numbers. We are required to comply with ARIN policies and procedures regarding IP addresses. You may not terminate your Services should a change in ARIN policy affect your use of the Services.

9. Customer’s Responsibilities

You are responsible for ensuring that materials disseminated or posted using our services comply with this AUP and relevant laws, including materials that have been posted by third parties. We do not review, edit, censor, or take responsibility for any information customers or End Users may create. Therefore, we cannot accept any responsibility from customers, users of our services through third parties, or third parties, that results from inaccurate, unsuitable, offensive, or illegal content or transactions.

Use of our service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use of the services. Customer agrees that he or she has the knowledge and skills necessary to properly use the Services. It is not our responsibility to provide such knowledge or skills beyond our commitment to support your use of our servers as set forth in the TOS.

10. Actions Upon AUP Violations

Your violation of any of the terms of this AUP may result in immediate suspension or termination of your account, without notice. We are the sole arbiter of what constitutes a violation of this AUP.

Upon learning of an alleged violation, we shall initiate an investigation. During this time, it may be necessary to restrict your access to the Service to prevent further potentially unauthorized activity. If such violation could constitute a criminal offense, we may notify the appropriate law enforcement authorities.

Under no circumstances shall we issue credits for suspension of your Service because of an AUP violation. You agree to hold LankaHost harmless from any claims that a suspension or termination of Services for this reason has damaged an End User.

11. Disclosure of Information

 We may disclose information, including information that you and your End Users may consider confidential, in order to comply with a court order, subpoena, summons, discovery request, warrant, regulation, or governmental request. We have no obligation to inform customers or End Users that this information has been disclosed and in some cases may be prohibited by law from doing so. We also may disclose such information when it is necessary to protect us or others from harm.

12. Other Abuse

 The use, and misuse, of our services changes over time. If we determine that your use of our services negatively impacts our ability to provide services to other customers, may subject us to liability, indicates your unfamiliarity with use of the services, or if you abuse our support staff, we may terminate your account.

13. Contact Information

 On occasion, we may need to communicate with you by email about issues related to billing, service changes, additions and modifications to our network. It is your responsibility to provide us with a working, monitored, email address, and to update us on any changes to your account or contact information. We have no responsibility for communications misdirected as a result of your failure to provide us with correct contact information.

14. Shared Hosting Usage ( applicable for Shared Hosting Customers)

You agree to restrict your use of the shared hosting services to the direct serving of web content over the HTTP protocol. Misuses include, but are not limited to, scientific/grid/distributed computing, data warehouse/backup storage, and bandwidth sinks. We shall determine, in our sole discretion, what constitutes a misuse of the shared hosting services. If you are unsure of an application’s fitness for the shared hosting services, you should consult with us before using the Services in that manner.

Any customer who uses an unacceptably high level of server resources, including, but not limited to, CPU time, memory usage, and network resources, must either: (a) pay extra for a dedicated server or semi-dedicated server, depending on the resources needed, or (b) reduce their use to an acceptable level. Our Resource Abuse Policy sets out these standards. We shall be the sole arbiter of what is considered a high vs. acceptable server usage level.


Shared web hosting accounts may not be used for distributing software or multimedia products. If you wish to distribute software and/or multimedia files, please contact support@lankahost.net for permission.

Our web hosting accounts shall not be used to distribute and store an unusual amount of multimedia files. Multimedia files are defined as any graphics, audio, and video files. An unusual amount refers to any web site with disk space usage for storing the multimedia files exceeding 70% of its total usage, either in terms of total size or number of files.

We do not allow chat rooms on our shared hosting environments. We also do not allow proxy servers or scripts, torrent trackers or torrent clients to be run from our shared/reseller hosting servers, and will not register or install any third party DLLs/EXEs or software on our shared/reseller hosting servers.

Intervals in between corn jobs should be 15 minutes of higher as excessive corn jobs can cause high loads on the server. If your corn jobs runes in 1 minutes intervals, your account will be automatically suspended due to resource abuse.

14. Email Spam ( through compromized passwords)

It is your sole responsibility of protecting your account credentials such as cPanel login details, FTP login details and email credentials. You must use complex passwords always. In the event we found your account being involve and abusive activities, we reserve rights to change the credentials, disable or suspend accounts with or without notice, as determined by us in our sole discretion.

When your account is keep on involve in abusive activities, we may completely disable or terminate your account.

14. Web Site Compromisation

It is your sole responsibility of protecting your account credentials such as cPanel login details, FTP login details and email credentials. You must use complex passwords always. In the event we found your account being involve and abusive activities, we reserve rights to change the credentials, disable or suspend accounts with or without notice, as determined by us in our sole discretion.

When your account is keep on involve in abusive activities, we may completely disable or terminate your account.

It is your responsibility to protecting your web sites, web application hosted on LankaHost’s servers. LankaHost not responsible for maintaining security of your web site. You must make sure your code is not vulnerable for the outside attacks.

15. Use of Open Source Content Management Systems (WordPress, Joomla, ect)

If you use any CMS in LankaHost services, you must make sure your scripts are up-to date with vendor release latest version. All the plugins/templates also should have it latest version installed.

We may charge for restore backups on your account if your site is compromised due to outdated scripts installation. Also, you may not receive any investigation report if your site compromised due to use of outdated versions of open source CMS systems.

Investigations reports for compromised accounts provide based on availability and nature of attack. We are not liable or responsible to provide investigation reports for each and every customer. This service is provide based on avaiable data in order to help customer to prevent it happening again, In there is request from customer to get investigation report,, we may charge a fee based on admin hours work need to extract and analysis account data in order to compose the reports. ( This also subjected to availability of data such as server logs/audit logs)

When the compromized account found, we will not be able to activate the account back and we will provide a fresh account and it is your responsiblity to have the clean content uploaded to the server. If your account getting keep on compromise, we will not be able to re-activate the account.