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Jul
2
Network Issue - 02.07.2017
Posted by LankaHost NOC on 02 July 2017 04:56 AM

10.25. AM

Currently we are unable to reach datacenter network and we will update once you have more information on outage.

 10.35. AM

We have contacted the datacenter and its related to internet network of the datacenter. Engineers are working on it and we will have update shortly.

 10.45. AM

Network is connected and sites are loading fine now. If you have any issues, please contact support


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Jun
21
Server Reboots
Posted by LankaHost NOC on 21 June 2017 09:15 PM

All the cPanel servers managed by LankaHost will be rebooted between following window as we need to get server booted in to the latest Kernel release by OS vendors. There will be very short downtime until server get reboot in to the correct Kernel.

Date: 22.06.2017

Time: 22.06.2017 2.15. A.M - 3.30 A.M

Expected downtime : 2 minutes - 5 minutes

All the servers will be rebooted by System Engineer and will monitor up-on the reboot for service availability.

 


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May
30
Server Reboots
Posted by LankaHost NOC on 30 May 2017 11:56 AM

Dear Customers,

All the cPanel servers managed by LankaHost will be rebooted between following window as we need to get server booted in to the latest Kernel release by OS vendors. There will be very short downtime until server get reboot in to the correct Kernel. All the reboots manage in person from server to server and we will make sure all the services are up after reboot.

Date: 30.05.2017

Time: 30.05.2017 11.00 P.M - 31.05.2017 3.30 A.M

Expected downtime : 2 minutes - 5 minutes

 

Feel free to submit us support request if you have any questions on this.

 

Thank You.

 

 


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May
25
138.128.173.26 - Emergency Server Maintenance - Completed.
Posted by LankaHost NOC on 25 May 2017 10:53 PM

This has been completed on 2017.05.26 at 3.10 P.M. Thanks for your coopration on this matter.

 

Date: 2017.05.25 - 2017.05.26

Server Host Name : server.lankahost.net

IP: 138.128.173.26

Connected Name Servers:

  • ns1.lankahost.net
  • ns2.lankahost.net
  • dns16.lankahost.net
  • dns17.lankahost.net

We have noticed primary hard disk of the server is failing. Therefor engineers have immediately taken server offline and replaced the failing disk drive. Currently data being copied from failing disk to new one and as soon as data is copied, server will be back online.

Current Progress

Time Status
2017.05.25 10.00 P.M Server Taken offline for disk replacement
2017.05.25 10.15 P.M Disk has been replaced and started data transfer to new disk
2017.05.25 10.45 P.M 16% of data has copied
2017.05.25 11.30 P.M 21% of data has copied
2017.05.26 12.30 A.M 26% of data has copied
2017.05.26 2.00 A.M 35% of data has copied
2017.05.26 4.00 A.M 46% of data has copied
2017.05.26 5.00 A.M 49% of data has copied
2017.05.26 8.00 A.M 62% of data has copied
2017.05.26 8.50 A.M 66% of data has copied
2017.05.26 9.40 A.M 69% of data has copied
2017.05.26 10.20 A.M 72% of data has copied
2017.05.26 11.10 A.M 75% of data has copied
2017.05.26 12.00 P.M 78% of data has copied
2017.05.26 12.00 P.M 82% of data has copied
2017.05.26 2.20 P.M 88% of data has copied
2017.05.26 3.00 P.M 100% data has been copied and server beeing booted 
2017.05.26 3.10 P.M

server has been booted and moved to the data center floor.

All the sites are loading now. 

 


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Feb
5
New Support Portal ( Deployment in Progress)
Posted by LankaHost Noc on 05 February 2017 10:49 AM

Dear Customers,

We are working on building better support portal and knowledgebase for our customers. Currently our Kayako support portal is not connected with billing portal. Therefore your existing client log-in will not work for support.lankahost.net but in future we are planning to integrate both of them once we complete all the testing with new Support Portal.

We found Kayako as the product to implement support portal in order to make sure we handle each and every request received from our customers in efficient manner.

If you have any suggestions / feedback, feel free to write us on support@lankahost.net

Regards,

LankaHost Web Solutions (Pvt) Ltd

 


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